About

Welcome to Panela, Matt Harrison's take on mostly Open Source, Linux, Python, innovation in those areas, other buzzwords and Dick Proenneke. It comes complete with the illustrations as needed. Note the opinions expressed here are merely my opinions and not the opinions of my employer.

about Matt

Calendar

««Nov 2009»»
SMTWTFS
1234567
8910
11
12
1314
151617
18
192021
22232425262728
2930

Mailing List

My RSS Feeds








Latest tagged entries for 'SWA'



The good and bad of customer service (Southwest and Dollar Rent a Car)

2006.08.01 Tue 9:51 A GMT-07
I'll admit it, I dread customer service. (And I've been on both sides, since I did a brief stint in the service organization at my previous employer). I've been on the phone a bit this morning so I thought I'd vent into the ether of the internet.